Privacy Policy

000Effective Date: November 23, 2025
Last Updated: November 23, 2025

Macomb Bookkeeping (“we,” “us,” “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website, bookkeeping services, and SMS messaging through Grasshopper.

1. Information We Collect

 

Personal Information

We may collect:

  • Name

  • Email address

  • Phone number

  • Mailing address

SMS-Specific Information

When you interact with Macomb Bookkeeping via SMS, we collect:

  • Your phone number

  • Message content

  • Communication history

  • Date/time of messages

Financial & Service Information

For bookkeeping and accounting services:

  • Business financial records

  • Transaction data

  • Tax documents

  • Invoices and receipts

Website & Device Information

  • IP address

  • Browser type

  • Pages visited

  • Cookies (if enabled)

We do not sell your personal information or SMS data.

2. How We Use Your Information

We use collected information to:

General Business Services

  • Provide bookkeeping, accounting, and financial organization

  • Send service-related documents (invoices, reports, reminders)

  • Communicate about your account

SMS-Specific Purposes 

We use SMS only for:

  • Appointment reminders

  • Account notifications

  • Customer service communication

  • Service updates

  • Optional marketing messages (only if you opt in)

We do not sell or share SMS phone numbers with third-party marketers.

3. SMS Consent & Opt-Out

By providing your phone number and opting in, you consent to receiving SMS messages from Macomb Bookkeeping.

Your Rights

  • You may opt out at any time by replying STOP.

  • To request help, reply HELP.

  • Message and data rates may apply.

  • Message frequency varies based on your interactions with us.

We fully comply with all carrier and CTIA messaging rules.

4. How We Share Information

We only share information under the following conditions:

Service Providers

We may share limited information with:

  • Grasshopper (our SMS provider)

  • Cloud accounting platforms

  • Document storage systems

  • Payment processors

These providers are required to safeguard your information.

Legal Requirements

We may share information to comply with:

  • Court orders

  • Tax laws

  • Law enforcement requests

We never share SMS or customer information for advertising by third parties.

5. Data Storage & Security

We protect information using:

  • Encryption

  • Secure servers

  • Password-protected systems

  • Restricted access

  • Industry-standard cybersecurity practices

SMS messages may be stored by Grasshopper in accordance with their retention policies.

We retain data only as long as necessary to:

  • Provide services

  • Fulfill legal, tax, or accounting obligations

6. Your Privacy Rights

You have the right to:

  • Request access to the information we hold

  • Request correction of inaccurate information

  • Request deletion of personal data (unless required by law to retain)

  • Opt out of SMS or marketing communications at any time

Contact information is provided at the end of this policy.

7. Cookies & Tracking Technologies

If our website uses cookies, they may be used for:

  • Functionality

  • Analytics

  • Service improvement

You may disable cookies in your browser at any time.

8. Children’s Privacy

We do not knowingly collect or send messages to anyone under 13. Our services are intended for adults and business owners.

9. Policy Updates

We may update this policy at any time. When changes are made, the “Last Updated” date will be revised.

10. Contact Us

If you have any questions about this Privacy Policy or SMS practices, contact:

Macomb Bookkeeping
Email: chris@macombbookkeeping.com
Phone: (586) 413-7700
Macomb, Michigan

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